Guest Relations Supervisor (Russian-speaker)

Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escort all arriving guests to their respective rooms and suites.
• Escort external guests to their destination.
• Check all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
• Ensure Loyal Guests consistently receive all benefits, repeat guests and other VIPs receive special recognition and service.

Qualifications

• High visibility and engagement in guest-facing areas.
• Flexibility to work evenings, weekends, and holidays as required by the operation.

Skills and Attributes

• Exceptional interpersonal and communication skills.
• Proactive and resourceful, with a strong ability to resolve challenges effectively.
• Detail-oriented with a passion for delivering unique guest experiences.
• Strong leadership capabilities, with the ability to inspire and motivate a team.
• Flexible and adaptable, with a forward-thinking and innovative mindset.
• Strong written and verbal communication skills in English; additional languages are a plus.

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience.
• Familiarity with multicultural environments and experience serving high-profile clients.