Guest Relations Supervisor

Job Description

1. Consistently offer professional, friendly and engaging service
2. Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
3. Handle guest concerns and react quickly, logging and notifying proper areas
4. Conduct regularly scheduled departmental meetings
5. Manage the departmental budget
6. Balance operational, administrative and colleague needs
7. Assist guests regarding hotel facilities in an informative and helpful way
8. Follow department policies, procedures and service standards
9. Follow all safety policies
10. Other duties as assigned

Qualifications

1. Previous leadership experience in a similar role required
2. Previous PMS experience required
3. Computer literate in Microsoft Windows applications required
4. University/College degree in a related discipline an asset
5. Must possess a professional presentation
6. Strong interpersonal and problem solving abilities
7. Highly responsible & reliable
8. Ability to work well under pressure in a fast-paced environment
9. Ability to work cohesively as part of a team
10. Ability to focus attention on guest needs, remaining calm and courteous at all times