Guest Relations Officer

Job Responsibilities

1. Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
2. Manage and greet all guests, monitor and resolve all requests.
3. Perform check IN/OUT of guests using Opera system.
4. Welcome and greet guests, answer inquiries and incoming calls.
5. Prepare occupancy and guests report.
6. Maintain group and individual arrival report daily.
7. Inform guests of hotel rates and services and create/cancel/confirm reservations.
8. Check and manage room allocation.
9. Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
10. Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.