Guest Relations Manager

Under the general direction of the Director of Rooms and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Guest Relations Department and maintains the overall efficiency of standards set. Promotes a positive work environment.

Summary of General Duties

• Review and update the Logbook.
• Be smart, well-groomed, and maintain a friendly and cheerful disposition at all times.
• Report regularly on happenings to RDM/DOR and GM.
• Maintain associate relations.
• Resolve guest complaints.
• Ensure the services are up to the required standard.
• Smooth check-in/check-out procedures.
• Check hotel situation occupancy, functions, groups, and VIPs.
• Cooperate with hotel departments: Housekeeping, Engineering, F&B, etc.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of all hotel facilities.

Qualifications:

Diploma or degree in vocational hospitality and/or business management; 5-7 years experience in a 5-star luxury hotel.

Remote Work:

No

Employment Type:

Full-time