Guest Relations Executive - Food and Beverage - Observation Deck - Conrad Abu Dhabi Etihad Towers

Job Description - Guest Relations Executive - Food and Beverage - Observation Deck - Conrad Abu Dhabi Etihad Towers (HOT0BC9C)

Job Number:

HOT0BC9C

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

A Guest Relations Executive is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit, and later giving them a warm send-off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Guest Relations Executive, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Guest Relations Executive will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Manage guest queries in a friendly, timely, and efficient manner
2. Ensure knowledge of menu and all products
3. Follow correct reporting procedures if faced with issues
4. Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene
5. Assist callers courteously and promptly, taking messages as necessary which are legible and accurate, passing them on to the appropriate person without delay
6. Have a good knowledge of the restaurant's seating arrangements
7. Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

A Guest Relations Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Good communication skills (oral and written)
2. Committed to delivering high levels of customer service
3. Flexibility to respond to a range of different work situations
4. Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Degree in a relevant area
2. Experience in Food and Beverage department and/or industry
3. Previous experience of cash handling
4. Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service,