Guest Relations Executive

We are looking for a personable and professional Guest Relations Executive to ensure a welcoming and positive experience for all guests. You will act as the main point of contact for guests, addressing inquiries, resolving issues promptly, and ensuring exceptional customer service throughout their stay or visit.

Key Responsibilities:

1. Greet and welcome guests warmly upon arrival
2. Assist with check-in/check-out procedures and room assignments
3. Handle guest inquiries, complaints, and requests in a timely and courteous manner
4. Coordinate with other departments to fulfill guest needs (e.g., housekeeping, room service)
5. Maintain up-to-date knowledge of hotel services, local attractions, and travel information
6. Ensure guest satisfaction by following up on feedback and making improvements
7. Prepare daily guest reports and handle VIP or special occasion arrangements
8. Uphold company standards and ensure a high level of hospitality

Requirements:

1. Proven experience in customer service or hospitality roles
2. Excellent communication and interpersonal skills
3. Professional appearance and a friendly, approachable demeanor
4. Ability to multitask and stay calm under pressure
5. Proficient in using hotel management software and basic office applications
6. Flexibility to work shifts, including weekends and holidays
7. Fluency in English (additional languages are a plus)