Guest Relations Agent German Speaker

Whats in it for you:

• Respond to any questions, needs, and desires of guests and follow up to ensure their requests have been met to their satisfaction.
• Respond to guests' needs and anticipate their unstated ones.
• Expect and react promptly to guests' requirements and inquiries.
• Actively listen and resolve guests' complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences, and programs offered.

Your team and working environment:

• Rixos The Palm Dubai Hotel & Suites is a multi-awarded family beach destination situated on the iconic Palm Jumeirah, Dubai.

Qualifications:

Your experience and skills include:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma/BS degree in hospitality management, business administration, or related field.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.
• Proficiency in German language will be advantageous.

Remote Work:

No

Employment Type:

Contract