Groups & Events Coordinator

Job Responsibilities

• Oversee the planning and coordination of group bookings and events, including meetings, conferences, social gatherings, and special events.
• Liaise with clients to understand event requirements and offer solutions to ensure their expectations are met.
• Create and manage event timelines, vendor coordination, room setups, and other logistical needs.
• Maintain a strong knowledge of event space availability and floor plans.
• Ensure smooth execution of events on the day of, troubleshooting issues as they arise.

Client Relationship Management

• Serve as the main point of contact for clients from the initial inquiry through to the event's completion.
• Build and maintain strong relationships with corporate clients, event planners, and external suppliers.
• Ensure excellent communication with clients to understand their needs and ensure total satisfaction with services offered.

Sales and Promotion

• Assist in promoting Novotel Adagio Al Bustan event venues and services, actively selling group room blocks, meeting packages, and event facilities through telesales.
• Prepare and send event proposals, contracts, and quotations in a timely manner.
• Follow up with clients post-event to gather feedback and explore future event opportunities.

Administrative Tasks

• Maintain an organized database of event bookings and contracts.
• Track event expenses, revenue, and ensure that billing and invoicing are processed accurately and efficiently.
• Assist with administrative tasks as required, including preparing reports and ensuring compliance with hotel standards.
• Work closely with various departments (Food & Beverage, Housekeeping, Front Office, AV, etc.) to ensure all event details are clearly communicated and executed.
• Coordinate with the team to ensure high standards of service delivery for all events.

Qualifications

• A diploma or degree in Hospitality, Event Management, or a related field is preferred.
• Previous experience in event coordination, group sales, or a similar hospitality role is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Groups & Events Coordinator