General Service Technician

Roles and Responsibilities

You will be responsible for providing an excellent and consistent level of service to your customers. The Technician is responsible for assisting in the smooth and efficient running of the Engineering Department in support of all other operating departments.

A Technician is a professional who applies technical knowledge and skills to install, maintain, repair, or troubleshoot equipment, machinery, systems, or products. Technicians are essential in various industries, including engineering, electronics, manufacturing, IT, automotive, construction, and healthcare, among others. Depending on the industry, technicians may focus on mechanical, electrical, IT, or other specialized fields.

Key Responsibilities of a Technician:

1. Installation and Setup:

   • Install, configure, and test equipment or systems to ensure they are functioning correctly.
   • Follow manufacturers' guidelines, blueprints, or technical manuals to properly set up equipment or machinery.
   • Perform calibration and initial setup procedures for devices or machinery to meet operational standards.

2. Maintenance and Repair:

   • Conduct routine inspections, maintenance, and troubleshooting to ensure that equipment is in optimal working condition.
   • Diagnose problems with machinery, systems, or devices and repair or replace faulty components.
   • Perform preventive maintenance to avoid equipment failure and extend the lifespan of machinery or systems.

3. Troubleshooting and Diagnostics:

   • Identify issues and malfunctions in equipment, devices, or systems through tests and analysis.
   • Use diagnostic tools and techniques to pinpoint problems and determine the necessary repairs or adjustments.
   • Apply problem-solving skills to address issues that may arise in a timely manner, minimizing downtime.

4. Testing and Quality Control:

   • Run tests to ensure that systems, equipment, or products meet quality and safety standards.
   • Document testing results and report any defects or concerns to supervisors or managers.
   • Maintain and calibrate testing equipment to ensure accurate readings and reliable results.

5. Documentation and Reporting:

   • Keep detailed records of repairs, maintenance activities, and system performance.
   • Maintain logs of issues, resolutions, and preventive measures to ensure consistency and improve future troubleshooting.
   • Prepare reports for management or clients regarding service activities, status updates, or equipment performance.

Desired Candidate Profile

• Customer Support and Training:

  • Provide technical support to customers, clients, or other employees regarding equipment usage, troubleshooting, or maintenance.
  • Offer training to clients or users on the proper use and maintenance of equipment or systems.
  • Ensure that clients understand safety protocols and operating instructions.

• Collaboration with Other Teams:

  • Work alongside engineers, project managers, or other departments to resolve technical issues and ensure smooth operations.
  • Communicate effectively with colleagues to share information about ongoing issues, repair procedures, and solutions.
  • Participate in team meetings or training sessions to stay updated on new tools, equipment, or procedures.

• Safety and Compliance:

  • Follow safety protocols and guidelines to ensure a safe working environment, especially when working with hazardous materials or equipment.
  • Adhere to industry regulations, standards, and safety codes during installation, maintenance, or repairs.