General Manager - tMart UAE

tMart, our dark store business, is the region's first dark store concept offering 20-30 minute delivery of groceries to our customers.

We are currently hiring for a General Manager of tMart UAE who will be responsible for driving the growth of the dark store business across the UAE with the below responsibilities:

• Setting overall commercial and operations strategy (mission format positioning) and identifying new market opportunities, setting targets for revenue and growth, and formulating business strategies with the platform.
• Identifying and pursuing opportunities for business growth such as partnerships and collaborations, and being responsible for building relationships with key stakeholders and suppliers.
• Working closely with the marketing and growth team to develop strategies for acquiring and retaining customers. This may involve setting marketing campaigns, analyzing customer clusters, and optimizing marketing planning.
• Accountable to enhance customer experience in alignment with logistics and customer experience functions by evaluating service quality and customer satisfaction.
• Accountable for the company P&L and managing budgets, planning, monitoring expenses, and ensuring that financial targets are met. He/She will work closely with the finance team to prepare financial reports and forecasts.
• Accountable for day-to-day operations by implementing efficient processes and procedures. He/She will be involved in optimizing workflows, improving productivity, and resolving operational issues.
• Working closely with the product development team to define product roadmaps, prioritize features, and ensure that products are meeting customer needs and market demands.
• Identifying potential risks to the business and developing strategies to mitigate them, as well as assessing market, regulatory, or operational risks that could impact the company's success.

Qualifications:

• At least 10 years of experience in consumer retail or CPG. Alternatively, you might have worked in a consulting capacity in this industry and are looking forward to an operator role.
• Experience in building teams and leading cross-functional projects at scale.
• Experience working within logistics or real estate is also advantageous.
• Detail-oriented, structured, and knows how to prioritize; you consider yourself someone who delivers solutions.
• High level of commitment and resilience to succeed and willing to roll your sleeves up when required.
• Strong stakeholder management skills and able to manage relationships with senior-level executives.
• Ability to work with ambiguity and a strong growth mindset.
• Excellent analytical and communication skills, and always like to be hands-on with several tools.
• Robust interpersonal and intercultural skills with the ability to inspire teams and stakeholders to rally behind a mission.
• Strong network within the CPG industry and authorities.

Remote Work:

No

Employment Type:

Full-time