General Manager - Time Out Market Abu Dhabi

General Manager - Time Out Market Abu Dhabi

Role Overview

The General Manager will lead day-to-day operations to deliver exceptional guest experiences, oversee team performance, and ensure that Time Out Market remains a benchmark for hospitality excellence in Abu Dhabi.

Key Responsibilities

1. Guest Experience
   Anticipate and accommodate guest needs to exceed expectations.
   Uphold the highest service and quality standards for food, beverages, and overall guest satisfaction.
   Monitor guest feedback, including reviews and social media platforms, and take corrective actions as needed.
2. Operational Excellence
   Implement and maintain operating standards, policies, and procedures in line with company and UAE regulations.
   Oversee day-to-day operations, ensuring operational efficiency and cost control.
   Manage inventory levels and enforce strict inventory controls.
   Develop and manage budgets, monitor P&L, and provide monthly variance reports.
   Approve purchases, control expenditures, and forecast staffing costs based on business needs.
   Ensure accurate financial reporting in collaboration with the finance team.
3. People Management
   Recruit, train, coach, and evaluate team members in line with UAE labor law.
   Drive team development and ensure succession planning goals are achieved.
   Foster a positive, inclusive, and culturally diverse working environment.
   Ensure compliance with UAE wage and working hours regulations.
4. Vendor and Partnership Management
   Regularly evaluate and curate Concession partners in partnership with TOM Commercial Director.
   Develop strong relationships with external vendors, contractors, and suppliers.
5. Health, Safety, and Compliance
   Enforce compliance with UAE health, safety, food hygiene, and sanitation regulations.
   Ensure all team members adhere to UAE labor laws regarding uniform, working hours, and benefits.
   Address employee grievances and conflicts in a professional manner, aligned with UAE labor regulations.
6. Business Development and Strategy
   Develop and execute strategies for private events, marketing initiatives, and corporate social responsibility activities.
   Monitor market trends and competitor activity, identifying growth opportunities.
   Work closely with the PR and Marketing team to ensure brand consistency and customer engagement.

Education & Experience Requirements

Education: Bachelor's Degree in Business, Hospitality Management, or a related field (Master's preferred).

Experience: Minimum of 7-10 years of experience in the hospitality, F&B, or entertainment industry with a proven track record in managing high-volume operations.
Strong experience in internationally recognized venues or global hospitality brands, demonstrating the ability to operate at international standards.
Experience working in multicultural environments and adapting to diverse customer preferences and regional market dynamics.
Proven ability to curate exceptional guest experiences, integrating local cultural nuances with global operational excellence.
Proficiency in Windows MS Office, POS systems, and back-office reporting tools.
Working knowledge of profitability analysis, budgeting, P&L management, and cost control.
Familiarity with global trends in food and beverages, culturally driven.

General Requirements

Proficiency in the local market in F&B industry.
Knowledge of UAE labor laws and health and safety regulations.

What We Look For in a Candidate

At Time Out Market Abu Dhabi, we seek a dynamic leader with global experience in the food, beverage, and hospitality industry. The ideal candidate will:
Have proven global experience in managing high-profile food and hospitality venues, understanding international markets, trends, and customer expectations.
Demonstrate the ability to integrate local cultural nuances while maintaining international service standards.
Possess strong communication and interpersonal skills to engage effectively with global teams, stakeholders, and vendors.
Be commercially astute, with a track record of managing P&L, driving revenue growth, and delivering exceptional guest experiences in internationally recognized hospitality brands.
Showcase adaptability and leadership in fast-paced, multicultural environments, aligning with Time Out's ethos of celebrating city life worldwide.
Bring innovative ideas to the table, drawing from international exposure to elevate customer experience and ensure Time Out Market remains a leader in the global hospitality industry.
Have experience leading diverse teams and fostering an inclusive and collaborative workplace.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group: Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to do, see, and eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels.

About Time Out Market: Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs, drinks, and cultural experiences together under one roof. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. There are currently Markets in ten cities including New York, Montreal, Dubai, and Cape Town, with several new locations expected to open in 2025 and beyond.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world's greatest cities, the people enjoying them, and the businesses in them.