General Manager - Time Out Market Abu Dhabi

Role Title: General Manager
Location: Time Out Market, Abu Dhabi

Role Overview

The General Manager will lead day-to-day operations to deliver exceptional guest experiences, oversee team performance, and ensure that Time Out Market remains a benchmark for hospitality excellence in Abu Dhabi.

Key Responsibilities

Guest Experience

• Anticipate and accommodate guest needs to exceed expectations.

• Uphold the highest service and quality standards for food, beverages, and overall guest satisfaction.

• Monitor guest feedback, including reviews and social media platforms, and take corrective actions as needed.

Operational Excellence

• Implement and maintain operating standards, policies, and procedures in line with company and UAE regulations.

• Oversee day-to-day operations, ensuring operational efficiency and cost control.

• Manage inventory levels and enforce strict inventory controls.

Financial Management

• Develop and manage budgets, monitor P&L, and provide monthly variance reports.

• Approve purchases, control expenditures, and forecast staffing costs based on business needs.

• Ensure accurate financial reporting in collaboration with the finance team.

People Management

• Recruit, train, coach, and evaluate team members in line with UAE labor law.

• Drive team development and ensure succession planning goals are achieved.

• Foster a positive, inclusive, and culturally diverse working environment.

• Ensure compliance with UAE wage and working hours regulations.

Vendor and Partnership Management

• Regularly evaluate and curate Concession partners in partnership with TOM Commercial Director.

• Develop strong relationships with external vendors, contractors, and suppliers.

Health, Safety, and Compliance

• Enforce compliance with UAE health, safety, food hygiene, and sanitation regulations.

• Ensure all team members adhere to UAE labor laws regarding uniform, working hours, and benefits.

• Address employee grievances and conflicts in a professional manner, aligned with UAE labor regulations.

Business Development and Strategy

• Develop and execute strategies for private events, marketing initiatives, and corporate social responsibility activities.

• Monitor market trends and competitor activity, identifying growth opportunities.

• Work closely with the PR and Marketing team to ensure brand consistency and customer engagement.

Skills & Competencies

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills, fluency in English is essential; Arabic proficiency is a plus.

• Commercially astute with proven problem-solving and decision-making skills.

• Ability to manage high-pressure, fast-paced environments and multiple priorities.

• Advanced understanding of budgeting, P&L management, and financial forecasting.

Education & Experience Requirements

• Education: Bachelor’s Degree in Business, Hospitality Management, or a related field (Master’s preferred).

Experience

• Minimum of 7–10 years of experience in the hospitality, F&B, or entertainment industry with a proven track record in managing high-volume operations.

• Strong experience in internationally recognized venues or global hospitality brands, demonstrating the ability to operate at international standards.

• Experience working in multicultural environments and adapting to diverse customer preferences and regional market dynamics.

• Proven ability to curate exceptional guest experiences, integrating local cultural nuances with global operational excellence.

• Proficiency in Windows MS Office, POS systems, and back-office reporting tools.

• Working knowledge of profitability analysis, budgeting, P&L management, and cost control.

• Familiarity with global trends in food and beverages, culturally driven.

General Requirements

• Proficiency in the local market in F&B industry.

• Knowledge of UAE labor laws and health and safety regulations.

What We Look For in a Candidate

At Time Out Market Abu Dhabi, we seek a dynamic leader with global experience in the food, beverage, and hospitality industry. The ideal candidate will:

• Have proven global experience in managing high-profile food and hospitality venues, understanding international markets, trends, and customer expectations.

• Demonstrate the ability to integrate local cultural nuances while maintaining international service standards.

• Possess strong communication and interpersonal skills to engage effectively with global teams, stakeholders, and vendors.

• Be commercially astute, with a track record of managing P&L, driving revenue growth, and delivering exceptional guest experiences in internationally recognized hospitality brands.

• Showcase adaptability and leadership in fast-paced, multicultural environments, aligning with Time Out's ethos of celebrating city life worldwide.

• Bring innovative ideas to the table, drawing from international exposure to elevate customer experience and ensure Time Out Market remains a leader in the global hospitality industry.

• Have experience leading diverse teams and fostering an inclusive and collaborative workplace.