General Manager - Time Out Market Abu Dhabi

Role Title: General Manager
Location: Time Out Market, Abu Dhabi

Role Overview

The General Manager will lead day-to-day operations to deliver exceptional guest experiences, oversee team performance, and ensure that Time Out Market remains a benchmark for hospitality excellence in Abu Dhabi.

Key Responsibilities

Guest Experience

• Anticipate and accommodate guest needs to exceed expectations.

• Uphold the highest service and quality standards for food, beverages, and overall guest satisfaction.

• Monitor guest feedback, including reviews and social media platforms, and take corrective actions as needed.

Operational Excellence

• Implement and maintain operating standards, policies, and procedures in line with company and UAE regulations.

• Oversee day-to-day operations, ensuring operational efficiency and cost control.

• Manage inventory levels and enforce strict inventory controls.

Financial Management

• Develop and manage budgets, monitor P&L, and provide monthly variance reports.

• Approve purchases, control expenditures, and forecast staffing costs based on business needs.

• Ensure accurate financial reporting in collaboration with the finance team.

People Management

• Recruit, train, coach, and evaluate team members in line with UAE labor law.

• Drive team development and ensure succession planning goals are achieved.

• Foster a positive, inclusive, and culturally diverse working environment.

• Ensure compliance with UAE wage and working hours regulations.

Vendor and Partnership Management

• Regularly evaluate and curate Concession partners in partnership with TOM Commercial Director.

• Develop strong relationships with external vendors, contractors, and suppliers.

Health, Safety, and Compliance

• Enforce compliance with UAE health, safety, food hygiene, and sanitation regulations.

• Ensure all team members adhere to UAE labor laws regarding uniform, working hours, and benefits.

• Address employee grievances and conflicts in a professional manner, aligned with UAE labor regulations.

Business Development and Strategy

• Develop and execute strategies for private events, marketing initiatives, and corporate social responsibility activities.

• Monitor market trends and competitor activity, identifying growth opportunities.

• Work closely with the PR and Marketing team to ensure brand consistency and customer engagement.

Skills & Competencies

• Strong leadership and team management abilities.

• Excellent communication and interpersonal skills, fluency in English is essential; Arabic proficiency is a plus.

• Commercially astute with proven problem-solving and decision-making skills.

• Ability to manage high-pressure, fast-paced environments and multiple priorities.

• Advanced understanding of budgeting, P&L management, and financial forecasting.

Education & Experience Requirements

• Education: Bachelor’s Degree in Business, Hospitality Management, or a related field (Master’s preferred).

Experience

• Minimum of 7–10 years of experience in the hospitality, F&B, or entertainment industry with a proven track record in managing high-volume operations.

• Strong experience in internationally recognized venues or global hospitality brands, demonstrating the ability to operate at international standards.

• Experience working in multicultural environments and adapting to diverse customer preferences and regional market dynamics.

• Proven ability to curate exceptional guest experiences, integrating local cultural nuances with global operational excellence.

• Proficiency in Windows MS Office, POS systems, and back-office reporting tools.

• Working knowledge of profitability analysis, budgeting, P&L management, and cost control.

• Familiarity with global trends in food and beverages, culturally driven.

General Requirements

• Proficiency in the local market in F&B industry.

• Knowledge of UAE labor laws and health and safety regulations.

What We Look For in a Candidate

At Time Out Market Abu Dhabi, we seek a dynamic leader with global experience in the food, beverage, and hospitality industry. As a company that celebrates the best of cities worldwide, we believe in hiring individuals who bring an international perspective and an appreciation for diverse culinary and cultural experiences.

The ideal candidate will:

• Have proven global experience in managing high-profile food and hospitality venues, understanding international markets, trends, and customer expectations.

• Demonstrate the ability to integrate local cultural nuances while maintaining international service standards.

• Possess strong communication and interpersonal skills to engage effectively with global teams, stakeholders, and vendors.

• Be commercially astute, with a track record of managing P&L, driving revenue growth, and delivering exceptional guest experiences in internationally recognized hospitality brands.

• Showcase adaptability and leadership in fast-paced, multicultural environments, aligning with Time Out's ethos of celebrating city life worldwide.

• Bring innovative ideas to the table, drawing from international exposure to elevate customer experience and ensure Time Out Market remains a leader in the global hospitality industry.

• Have experience leading diverse teams and fostering an inclusive and collaborative workplace.