General Manager - Hypermarket

Must be Currently working as General Manager in Hypermarket and Locally available for interview.

Job Title: General Manager

Location: Al Quoz

Job Summary: The General Manager (GM) for Hypermarket will oversee the overall operations strategy and performance of the store. The GM will ensure that all departments meet or exceed financial goals, maintain high standards of customer service, and comply with company policies and procedures. This role requires strong leadership skills, strategic thinking, and a customer-focused approach.

Key Responsibilities:

1. Operational Management:
   

• Oversee daily operations of the hypermarket to ensure smooth functioning.
  
• Ensure all departments are fully stocked, well organized, and meet company standards.
  
• Monitor inventory levels and manage stock replenishment.
  

• Develop and manage budgets to achieve financial targets.
  
• Analyze sales reports, KPIs, and other performance metrics to identify areas for improvement.
  
• Implement strategies to increase sales and profitability.
  

• Maintain high standards of customer service and ensure customer satisfaction.
  
• Address and resolve customer complaints promptly and effectively.
  
• Implement customer feedback to improve service quality.
  

• Recruit, train, and develop staff to ensure a high-performing team.
  
• Provide guidance, support, and performance feedback to department managers and staff.
  
• Foster a positive and productive work environment.
  

• Develop and execute marketing strategies to drive store traffic and sales.
  
• Ensure effective merchandising and product placement to maximize sales.
  
• Coordinate promotional activities and events.
  

• Ensure compliance with company policies, procedures, and standards.
  
• Maintain a safe and secure shopping environment for customers and staff.
  
• Conduct regular audits and inspections to ensure regulatory compliance.
  

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
  
• Proven experience as a General Manager or in a similar leadership role in retail, preferably in a hypermarket or large format store.
  
• Strong financial acumen and experience in budgeting and financial management.
  
• Excellent leadership, communication, and interpersonal skills.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Customer-focused with a strong commitment to service excellence.
  

Salary: Open to discuss

Required Experience: Director