General Manager - Food

The General Manager of Food in Dubai will be responsible for leading Careem Technologies' largest business and will now have the exciting challenge of taking this business to market leadership. Dubai is a fast-growing, dynamic market with new opportunities and challenges every day and lots of unfulfilled white spaces. You will have end-to-end ownership of the business in Dubai, will need to set a bold vision, lay out the strategy, lead/build a high-caliber team, and deliver results through world-class execution. You will need to collaborate with multiple functional teams to bring the best of Careem to the market. You will be responsible for delighting/balancing the interests of the three sides of the marketplace, namely the customers, restaurant partners, and captains, and ensuring each of them has a great experience working with us.

What you ll do

1. Define the strategy and value proposition for Careem Food in Dubai
2. Translate the strategy into a clear and actionable business plan that drives aggressive market share growth for Careem Food in Dubai
3. Manage Careem Food's business day to day within Dubai and own the growth and scaling of the business in the city
4. Recruit, train, and manage a team of Commercial account managers to drive revenue and exceed targets
5. Encourage, support, and develop the team, monitoring their success and conducting regular performance reviews
6. Develop and sustain solid relationships with key restaurant partners
7. Develop a thorough understanding of partners' needs and requirements and prepare customized solutions
8. Negotiate contracts with key partners and create solutions for partners' long-term goals
9. Be a key part of the global food leadership team responsible for the overall direction and growth of the business
10. Encourage and lead collaboration between teams

What you ll need

1. Strong understanding of the food delivery/food tech/quick commerce industry with a keen view on opportunities for innovation/creative breakthrough ideas (commercial + powered by tech)
2. Deep understanding of customer psychology and ability to craft solutions that customers fall in love with, are hard to copy by competition, and create bottom line growth for the business
3. This is a high visibility role. You will need to demonstrate exceptional executive presence and communication skills to drive alignment on the direction of Careem's largest business
4. Resilience and ability to adapt will be critical to success
5. Deep understanding of Dubai as a city will be a strong Plus
6. This is not a desk role, and therefore the ability and bias for rolling your sleeves up and spending time on the field is critical
7. Excellent interpersonal and communication skills. You will be the face of Careem Food in Dubai and part of the leadership team.
8. Strong customer relationship skills, with the ability to develop and build profitable and successful working relationships.
9. You are highly goal-oriented, have a strong bias for action, and are a hands-on, problem solver. Yes, this is mentioned twice because it's that important.
10. You demonstrate the ability to communicate, present, and influence credibly and effectively at all levels of the organization

Performance Metrics (indicative)

1. Revenue growth and profitability
2. Market penetration and user acquisition metrics
3. Cross-sell effectiveness across verticals
4. Customer satisfaction and retention rates
5. Success in building and maintaining strategic partnerships
6. Effective deployment of marketing and operational budgets

This role requires you to be based in Dubai to ensure deep integration with the local market. Join us to lead a high-growth journey in a pivotal region and play a defining role in Careem's success story.