General Manager - Conrad Abu Dhabi Etihad Towers

Job Description

Job Number:

General Manager - Conrad Abu Dhabi Etihad Towers (HOT0B4TL)

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers, West Corniche, Abu Dhabi

The Brand - Conrad Hotels & Resorts

Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travelers for whom life, business, and pleasure seamlessly intersect.

The Property

Conrad Abu Dhabi Etihad Towers is seeking a dynamic and dedicated leader to take the helm as Hotel General Manager, driving excellence and ensuring the seamless operation of our prestigious property.

Situated just 23 miles from Abu Dhabi International Airport, this iconic Conrad property features 576 exquisite guest rooms, a range of world-class amenities, including a private beach, outdoor pool, a state-of-the-art fitness suite, and a renowned spa.

The Role

As the General Manager, you will lead the hotel and its management team, delivering exceptional experiences for both guests and team members. Your focus will be on maximizing profitability, upholding our brand standards, and consistently exceeding our owners' expectations.

What will you be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and lead hotel operation.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction, and Team Member engagement goals are met and exceeded.
• Lead the F&B strategy and manage multiple branded F&B partners.
• Host networking events and represent the owners at public events.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets, and set other short- and long-term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations (including F&B), guest experience, and Team Member engagement. You will have current experience as a General Manager within a luxury property.

A General Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An established luxury GM ideally with Hilton/International brand experience.
• Experienced in UAE markets, local Abu Dhabi market knowledge preferred.
• Deliver innovative commercial opportunities with experience in increasing profitability, particularly in F&B.
• Meticulous attention to detail.
• Demonstrable ability to collaborate and foster networks and relationships with owners, contractors, corporates, and the local community.
• Capability to assume responsibility and confidently lead hotel owners.
• Strong operational knowledge from a people/leadership perspective.
• Exceptional people leadership and retention of talent.
• Ability to show resilience, judgement, and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• English language is mandatory.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. We support the mental and physical well-being of all Team Members, so they can thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program.

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.