General Manager

• Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives.
• Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services.
• Drive and deliver transformation programs for second-generation IFM service delivery contracts.
• Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments.
• Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers.
• Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes.

We’re seeking a candidate with:

• Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties.
• Experience in delivering customer/client excellence in high-profile and executive facilities.
• Proven leadership skills with the ability to develop close working relationships with clients, ensuring mutual success and contract longevity.
• A strong commitment to continuous improvement processes and exceptional customer service.
• Excellent interpersonal skills and proven ability to effectively communicate with all levels of management, employees, customers, contractors, and stakeholders.

Desired Candidate Profile:

• Minimum of 10 years of experience managing within a Facilities Management (FM) environment.
• At least 5 years of experience managing multi-disciplined people managers, including support functions (e.g., finance, procurement).
• Proven ability to lead a diverse, multi-cultured, multi-disciplined workforce to achieve high-quality service delivery.
• In-depth knowledge of asset management, including delivery of ISO 55001 standards.
• Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga.
• Demonstrated ability to deliver digital asset management strategies.
• Financial management expertise, with a proven ability to control and meet budget objectives.
• Degree in Facilities Management or a related qualification.