General Manager

Role Overview

The General Manager role is to ensure the successful implementation of the MDA system. The successful candidate will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning.

The role exists within the company's Systems Delivery Team and will report directly into the Head of Systems Delivery. The General Manager will be responsible for managing the In-Country Partner (ICP) to deliver installation and commissioning.

Responsibilities

• Work directly with and manage end customers and ICP in the field to drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery.
• Ensure that ICP works in strict accordance with the client's delivery methods, providing training and ongoing guidance to ensure successful installation and commissioning of the entire system.
• Adopt a holistic project implementation approach to ensure that the finished system installation meets both the contracted specifications and that small finishing details are not missed, ensuring complete end customer satisfaction and a project implementation that provides a platform for continued future business.
• Collaborate with the Delivery Department and ICP to develop and maintain accurate project plans and delivery to budget.
• Conduct frequent visits to customer sites to review and manage progress, maintain alignment in understanding of project status, and communicate any changes in the project plan.
• Manage and oversee the construction, installation, and configuration work done by ICP and third parties.
• Arrange training for customers and ICP, liaising with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements.
• Provide clear and concise updates and reports to clients' management on status, progress, and potential risks and issues affecting successful project delivery.

Requirements

• Minimum 10 years of experience as a project manager for similar multi-site IT systems, ideally communication-based infrastructure.
• Experience managing civil projects is beneficial.
• International project experience is required.
• The successful candidate must be willing to live and work in Asia for up to two years, with regular travel throughout Asia.
• Possess an engineering or IT networking background and/or qualification.
• Extensive experience managing remote civil engineering projects executed by ICP.
• Proficient user of Microsoft Project.
• Ability to understand systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work), serving as the in-country conduit between the in-country partner/customer and the technical team and delivery director.
• Demonstrated ability to diplomatically influence without authority.
• Ability to empathize and understand different cultures, flexing approach while ensuring job targets are achieved.
• Attention to detail combined with common sense.
• Willingness to travel globally for extended periods, primarily based in-country with short trips back to the UK during the project.
• Willingness to work on-site with customers in a hands-on capacity when needed, assisting with day-to-day management and organization of installation and troubleshooting.
• Excellent relationship-building skills with customers at all levels of seniority and ability to operate effectively in diverse, multicultural, and political environments.
• Must be well organized, self-sufficient, with excellent communication and management skills.
• Demonstrable experience of proactive risk management and mitigation.

Remote Work: No