Furniture Sales Associate

The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.

Role Profile

1. Take full ownership of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
2. Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the store manager when necessary.
3. Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in-store.
4. Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
5. Ensure awareness and understanding of product range and current in-store promotion details, sharing the information with customers to encourage sales.
6. Ensure store standards are maintained at all times, supporting with in-store tasks including but not limited to cleanliness, tidiness, and replenishment.
7. Comply with all store security policies and regulations, minimizing exposure to stock loss.
8. Open and close cash registers at the start or end of the business trading day, performing tasks including but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.

Requirements

1. High School Certificate
2. 1-2 Years Industry Experience
3. English Language is a must
4. Excellent Communication Skills

Desired Candidate Profile

1. Customer Service
   • Active Listening: Understanding customer needs and preferences.
   • Problem-Solving: Assisting customers in finding solutions, such as design advice or product recommendations.
   • Customer Engagement: Creating a positive shopping experience that fosters loyalty.
2. Product Knowledge
   • Furniture and Home Decor: Familiarity with styles, materials, brands, and trends in home furnishings.
   • Features and Benefits: Explaining the advantages of products, such as ergonomic designs or sustainable materials.
   • Care and Maintenance: Advising customers on how to maintain their furniture and decor.
3. Sales Techniques
   • Upselling and Cross-Selling: Recommending complementary products like rugs, curtains, or lighting.
   • Closing Deals: Effectively addressing objections and guiding customers toward making a purchase.
   • Promotions and Discounts: Informing customers about ongoing sales and deals.
4. Visual Merchandising
   • Display Setup: Arranging furniture and decor to create appealing displays.
   • Aesthetic Sensibility: Aligning store layout with design trends to attract customers.
   • Inventory Rotation: Keeping the showroom updated with fresh items and displays.
5. Communication Skills
   • Persuasion: Encouraging customers to make confident purchasing decisions.
   • Clarity: Explaining product details, warranties, and financing options clearly.
   • Team Coordination: Collaborating with coworkers to manage customer flow and store tasks.
6. Technology Proficiency
   • POS Systems: Handling billing and transactions efficiently.
   • Customer Relationship Management (CRM): Tracking customer interactions to enhance service.
   • Digital Tools: Using virtual room design software or online catalogs to assist customers.
7. Time Management
   • Customer Prioritization: Balancing attention between multiple customers during busy periods.
   • Task Organization: Managing responsibilities like restocking, tidying displays, and processing returns.