Front Office Telephone Operator at InterContinental Residences Dubai Business Bay

Front Office Telephone Operator at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG).

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, the hotel strives to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Front Office Telephone Operator and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Answer incoming calls promptly and professionally.
• Greet guests over the phone and assist with inquiries related to hotel services, reservations, and amenities.
• Connect calls to the appropriate department or personnel efficiently.
• Handle guest requests, complaints, and messages with courtesy and in a timely manner.
• Take and deliver accurate messages to guests and staff.
• Provide guests with relevant information about the hotel, local area, and services.
• Manage reservations, cancellations, and updates in the system as required.
• Monitor and maintain the hotel’s phone system and report any issues to the appropriate team.
• Maintain a polite, friendly, and helpful attitude at all times.
• Ensure that all communications are recorded and updated as necessary.
• Assist with other administrative duties as needed.

Ideally, you should possess some or all the following qualifications and experience:

• Previous experience in a customer service or telephone operator role (preferably in the hospitality industry).
• Strong verbal communication skills with a clear and friendly phone demeanor.
• Ability to multitask and handle a high volume of calls in a fast-paced environment.
• Basic computer skills, with knowledge of hotel management systems (preferred).
• Excellent problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Strong organizational and time-management skills.
• Fluency in English & Arabic are required.
• High school diploma or equivalent (higher education preferred).

In return, we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand, and to be part of the brand you will have a thirst for travel, passion for culture, and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.