Front Office Supervisor – SO/ Uptown Dubai

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent, You Will:

1. Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guests regarding satisfaction with guest-related issues.
2. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
3. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
4. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
5. Block rooms in the computer and identify designated requirements and requests.
6. Support appropriate individuals of the Front Office department as necessary to resolve guest calls, requests, or problems. Coordinate with Housekeeping to track readiness of rooms for check-in.
7. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
8. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
9. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
10. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
11. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
12. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.

Qualifications

A successful Supervisor:

• Has some experience/understanding of Luxury-Lifestyle.
• Has great conversational skills and is teamwork-oriented.
• Has a positive outlook and outgoing personality.
• Enjoys elevating the status quo and finding new ways to create memorable experiences.
• Oasys / Opera and other hotel operations systems is a plus.

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic, and inclusive which puts our community at the heart of everything we do. We’re open-minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.