Front Office Supervisor - SO/ Uptown Dubai

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
As a Guest Service Agent, You Will

1. Assist staff with expediting problem payments (e.g., problems processing credit card).
2. Follow up with guest regarding satisfaction with guest-related issues.
3. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
4. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
5. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
6. Block rooms in the computer and identify designated requirements and requests.
7. Support appropriate individuals of the Front Office department as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.
8. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
9. Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
10. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
11. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
12. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
13. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.
Qualifications

• A successful Supervisor has some experience / understanding of Luxury-Lifestyle.
• Has great conversational skills and is teamwork-oriented.
• Has a positive outlook and outgoing personality.
• Enjoys elevating the status quo and finding new ways to create memorable experiences.
• Oasys / Opera and other hotel operations systems is a plus.