Front Office Supervisor - Franchise

Job Requirements

A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

As a Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Supervise accurate and efficient Reception operations including check in/out procedures
2. Support Team Members in handling Guest requests and enquiries to ensure a positive outcome
3. Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
4. Ensure a consistent, high level of customer service
5. Brief your team on any events or VIP guests in the hotel that day
6. Drive sales revenues and promote hotel services and facilities for up-selling opportunities
7. Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
8. Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
9. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
10. Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
11. Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
12. Act in accordance with the front of house equipment and the property management systems
13. Conduct training programs on an ongoing basis
14. Carry out shift handovers and brief team members as required
15. Follow company brand standards
16. Assist other departments, as necessary, and maintain good working relationships with hotel Team Members.

Work Experience

A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Experience supervising people and leading teams
2. Previous experience in a customer-focused industry
3. Positive attitude and good communication skills
4. Committed to delivering a high level of customer service
5. Excellent grooming standards
6. Ability to work on your own or as part of a team
7. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in a hotel environment.

Benefits

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits

1. Basic Salary
2. Housing Allowance
3. Transportation Allowance
4. Service Charge
5. Vacation ticket allowance once every two years
6. Life Insurance
7. Medical Insurance

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.