Front Office Supervisor

Key Responsibilities

1. Supervise and train front office staff to ensure high standards of customer service.
2. Manage guest check-ins and check-outs efficiently, handling reservations and special requests.
3. Address guest complaints, concerns, and inquiries in a professional and timely manner.
4. Ensure that all front desk operations adhere to hotel policies and procedures.
5. Coordinate with housekeeping, maintenance, and other departments to ensure seamless service.
6. Monitor and maintain accurate guest records and billing information.
7. Assist with scheduling, shift management, and staff performance evaluations.

Requirements

1. 3 years of experience in front office or customer service roles, with at least 1 year in a supervisory position.
2. Excellent communication, leadership, and problem-solving skills.
3. Proficiency in hotel management software and MS Office.
4. Strong multitasking and organizational abilities.
5. Ability to work in a fast-paced, dynamic environment.
6. Flexibility to work various shifts, including weekends and holidays.

Front Office Supervisor • United Arab Emirates