Front Office Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Key Responsibilities:

Guest Experience & Service Excellence

1. Greet and welcome guests, ensuring a seamless check-in and check-out experience.
2. Address guest inquiries, complaints, and special requests promptly and professionally.
3. Ensure VIP and repeat guests receive personalized attention.
4. Maintain high levels of guest satisfaction by monitoring and improving service standards.

Front Office Operations

1. Supervise daily front desk operations, ensuring adherence to standard operating procedures (SOPs).
2. Oversee reservations, room assignments, and billing procedures.
3. Ensure accuracy of guest accounts and financial transactions.
4. Coordinate with housekeeping, concierge, and other departments for smooth operations.

Team Leadership & Training

1. Train and mentor front desk agents on customer service, policies, and software usage.
2. Schedule shifts and delegate tasks to maintain efficiency.
3. Monitor team performance and provide constructive feedback.
4. Foster a positive work environment and motivate staff to achieve excellence.

Administrative & Compliance Duties

1. Ensure compliance with UAE hospitality regulations and resort policies.
2. Handle emergency situations, including guest concerns and safety procedures.
3. Maintain records, reports, and shift handovers for management review.
4. Collaborate with the Front Office Manager to improve operational strategies.

Qualifications

1. Bachelor’s degree or diploma in Hospitality Management or a related field.
2. 2+ years of experience in a front office role, preferably in a luxury or five-star resort.
3. Strong leadership, problem-solving, and organizational skills.
4. Proficiency in property management systems (PMS) such as Opera.
5. Excellent communication skills in English; additional languages (Arabic, French, Russian, etc.) are a plus.
6. Ability to work in a fast-paced, multicultural environment.
7. Strong attention to detail and a guest-focused approach.

Additional Information

1. Competitive salary and service charge.
2. Accommodation and meals provided.
3. Health insurance and visa sponsorship.
4. Career growth opportunities in a luxury hospitality brand.