Front Office Supervisor

The Front Office Supervisor is responsible for coordinating and overseeing all staff functions pertaining to the front office and reception area. ONLY WITH FRONT OFFICE HOTEL EXPERIENCE MAY APPLY Their duties may include:

• Greeting incoming guests and visitors
• Handling the telephone system and computer systems
• Handling some part of the accounting section and some basic administration duties
• Supporting, training, and supervising front office staff
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
• Handling customer complaints and special requests
• Scheduling staff shifts and managing other HR-related tasks
• Assessing department personnel needs, recruiting and interviewing candidates, training employees, assigning tasks, providing continuous and objective feedback, and performing performance reviews