Front Office Supervisor

Front Office Supervisor Sofitel Dubai The Obelisk
Sofitel Dubai The Obelisk is looking for a dynamic and detail-oriented Front Office Supervisor to lead guest service operations and deliver the brand's signature luxury hospitality experience. Located in the heart of Dubai, this role offers the opportunity to work in one of Sofitel's flagship hotels in the Middle East.
Job Location: Dubai, United Arab Emirates
Job Industry: Hospitality
Job Function: Hotel Front Office and Guest Services
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
What Does a Front Office Supervisor Do?
As a Front Office Supervisor, you will oversee the performance of the housekeeping and front office teams, ensuring a superior level of cleanliness and guest satisfaction. You will play a key role in coordinating daily activities, supervising staff, and responding to guest needs to uphold Sofitel's luxury service standards.
What Are the Key Responsibilities?

1. Supervise room cleanliness, guest corridors, public areas, and back-of-house housekeeping areas
2. Ensure daily room inspections and maintain quality checklists
3. Handle guest requests efficiently and courteously
4. Record room statuses accurately using the PMS system
5. Coordinate with engineering for room maintenance or malfunction reports
6. Train, guide, and brief the housekeeping staff regularly
7. Manage inventory and supply replenishment for guest rooms
8. Uphold hygiene, safety, and health standards across all areas
9. Assist in maintaining VIP and guest category standards
10. Support Assistant Housekeeping Manager in operational tasks and reporting

• Degree in Hospitality or Hotel Management
• Minimum 3 years of experience in a similar role within the luxury hospitality industry

• Excellent communication and interpersonal skills
• Proficiency in English; additional languages are a plus
• Strong attention to detail and ability to multitask
• Experience with property management systems (PMS)
• Professional grooming and presentation standards
• Proven leadership and team coordination abilities
• Ability to manage and train staff effectively

• Employee benefit card with discounts at Accor properties worldwide
• Career growth opportunities within the Accor network
• Learning and development programs via Accor Academies
• Dynamic and multicultural work environment
• Participation in CSR activities like Planet 21