Front Office Supervisor

Join us at Accor, where life pulses with passion!

As a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist.

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
• Ensure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and Bell persons in conjunction with the Front Office Management team.
• Formalize and improve work processes.
• Follow corporate guidelines for operations reconciliation.
• Build and maintain a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc.) to ensure smooth arrival and departure experience.
• Coordinate any changes with above noted departments and communicate guest satisfaction and concerns that may arise with any related problems.
• Handle guest complaints and assist in resolution.
• Communicate with appropriate department regarding any concerns or deficiencies.
• Communicate with sales/catering and all other departments as needed on the outcome, challenges, and successes of all functions.
• Thorough knowledge of emergency procedures and general crisis situation procedures.
• Complete all other duties as assigned by the Front Office Manager.

Qualifications

• Service focused personality is essential.
• Passionate about guest experience.
• Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word, and Excel.
• Must have a well-rounded understanding of all aspects of hotel operations.
• Highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
• Must work well under pressure in a fast-paced environment and handle conflicting priorities.
• Minimum of two years previous experience in a Rooms department, preferably Front Office operations.
• College degree in Hospitality management or related field preferred.

Additional Information

• Customer related experience an asset.
• Ability to work well under pressure in a fast-paced environment.
• Excellent communication skills and a professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.