Front Office Manager

Key Responsibilities

1. Oversee daily front office operations including reception, reservations, and guest services.
2. Ensure smooth check-in and check-out processes and maintain high guest satisfaction.
3. Train, supervise, and schedule front office staff.
4. Handle guest complaints and feedback professionally.
5. Coordinate with housekeeping and other departments for seamless operations.
6. Monitor occupancy levels, room rates, and manage front desk budgets.
7. Ensure compliance with hotel policies, procedures, and quality standards.

Requirements

1. Bachelor's degree in Hospitality Management or related field.
2. Minimum 7-12 years of front office experience with at least 2-4 years in a supervisory or managerial role.
3. Excellent communication, interpersonal, and leadership skills.
4. Proficient in hotel management systems (e.g., Opera, IDS, or similar).
5. Strong problem-solving and multitasking abilities.
6. Fluency in English; additional languages are a plus.

Front Office Manager • United Arab Emirates