Front Office Manager

Job Title:- Front Office Manager

Role & Responsibilities -

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Maintain a professional and high-quality service-oriented environment at all times.

Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Undertake full responsibility for Scheduling and Payroll of the department.

Undertake full responsibility for managing operating expenses and purchasing for the department

Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise the Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.

Coordinate daily activities with the hotel management team on a daily basis.

Hold monthly department meetings, keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regard to new procedures and training. Ensure staff are fully trained in emergency procedures. This position is a member of the hotel's emergency response team.

Requirements and skills: -

• High school degree or equivalent; bachelor's degree or certification in management in a related field preferred
• 2+ years of previous experience as a front office manager or a related role preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Solid customer service skills
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• In-depth understanding of the industry