Front Office Manager

Front Office Manager

Candidate Profile:

Hotel Management, Hospitality, or Business Administration Degree Holder, ideally with at least 2-3 years of experience as a Front Office Manager in a UAE hotel within a luxury lifestyle brand. The ideal candidate possesses an unwavering passion for people and the ability to deliver consistency. Proficiency in Arabic is an advantage.

Core Work Activities:

• Oversee the daily operations of the Front Office, ensuring an exceptional guest experience and managing a team of front desk staff.
• Lead the Guest Services Team with a focus on guest satisfaction and employee engagement, promoting the belief that happy associates equal happy customers.
• Handle guest conversations with maturity and confidence, aiming for an all-green scorecard.
• Motivate and drive results while holding team members accountable.
• Train, develop, and motivate the team to achieve high performance; serve as a role model demonstrating appropriate behaviors.
• Command respect from peers and subordinates; utilize interpersonal and communication skills to lead, influence, and encourage others.
• Communicate performance expectations according to job descriptions and monitor progress.
• Manage day-to-day operations, ensuring quality standards are met and guest expectations are fulfilled.
• Keep the Front Office team focused on critical operational components to drive guest satisfaction and achieve desired financial results.
• Conduct department meetings and ensure clear communication regarding Front Office goals to produce desired results.
• Administer property policies fairly and consistently, complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
• Improve service by assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching as necessary.

Act as the “Service Champion” for the Front Office and create a positive atmosphere for guest relations.