Front Office Manager

About the Role
The Front Office at One&Only One Za abeel will be responsible for the operations and supervision of all front office departments. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. They will participate in the development of budgets, staffing plans, training programs, as well ensuring that all policies and procedures are followed.

About You
The Ideal candidate should possess a bachelor's degree in hospitality management, business administration, or a related field, along with at least three years of experience in a front office or guest services management role within a luxury hotel. Strong leadership and organizational skills are essential, enabling effective team management and task prioritization. Excellent communication and interpersonal abilities are required to interact with guests and staff at all levels. Proficiency in Opera PMS, ALICE, and SAGA is advantageous, as is fluency in English (both oral and written), with additional language skills being a plus. The ideal candidate should also have knowledge of relevant regulations and laws pertaining to hotel operations and be willing to work flexible hours, including weekends and holidays.