Front Office Manager

Job Description

1. Lead, mentor, and motivate the front office team to deliver exceptional guest service.
2. Develop and implement training programs to enhance team performance and knowledge.
3. Conduct regular performance evaluations and provide constructive feedback.
4. Schedule and manage staff effectively to ensure optimal coverage.
5. Ensure all guest interactions are handled professionally and efficiently.
6. Resolve guest complaints and issues promptly and effectively.
7. Maintain a high level of guest satisfaction through proactive service and attention to detail.
8. Implement and monitor guest feedback systems to identify areas for improvement.
9. Oversee all front office operations, including check-in/check-out, reservations, and guest inquiries.
10. Ensure compliance with hotel policies and procedures.
11. Manage room inventory and maximize occupancy rates.
12. Monitor and manage front office budgets and expenses.
13. Work closely with housekeeping, reservations, and sales departments.
14. Maintain effective communication with all hotel departments.
15. Prepare and present regular reports on front office performance.
16. Participate in hotel meetings and contribute to strategic planning.
17. Maintain up-to-date knowledge of Accor systems and procedures.
18. Ensure the safety and security of guests and staff.
19. Implement and enforce emergency procedures.
20. Maintain a safe and clean working environment.

Qualifications

1. Minimum of five (5) years of experience in a front office management role in a hotel environment.
2. Proven track record of delivering exceptional guest service and achieving operational excellence.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal skills.

Additional Information

• Experience is an asset.
• Prior experience working with related systems.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; an additional language is an added advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS