Front Office Manager

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Lead, mentor, and motivate the front office team to deliver exceptional guest service.
• Develop and implement training programs to enhance team performance and knowledge.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule and manage staff effectively to ensure optimal coverage.
• Ensure all guest interactions are handled professionally and efficiently.
• Resolve guest complaints and issues promptly and effectively.
• Maintain a high level of guest satisfaction through proactive service and attention to detail.
• Implement and monitor guest feedback systems to identify areas for improvement.
• Oversee all front office operations, including check-in/check-out, reservations, and guest inquiries.
• Ensure compliance with hotel policies and procedures.
• Manage room inventory and maximize occupancy rates.
• Monitor and manage front office budgets and expenses.
• Work closely with housekeeping, reservations, and sales department.
• Maintain effective communication with all hotel departments.
• Prepare and present regular reports on front office performance.
• Participate in hotel meetings and contribute to strategic planning.
• Maintain up-to-date knowledge of Accor systems and procedures.
• Ensure the safety and security of guests and staff.
• Implement and enforce emergency procedures.
• Maintain a safe and clean working environment.

Desired Candidate Profile

Qualifications

• Minimum of five (5) years of experience in a front office management role in a hotel environment.
• Proven track record of delivering exceptional guest service and achieving operational excellence.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.