Front Office - Assistant Director of Front Office - German Speaker

Front Office - Assistant Director of Front Office - German Speaker

Job Description
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Front Office, you are responsible for assisting the Director of Rooms in leading and managing all sections of the Front Office Department to ensure the highest standards of service. Your role will include key responsibilities such as:

1. Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
2. Inform other operating departments, notably Housekeeping, of all Front Office matters that concern them.
3. Establish and maintain effective employee relations.
4. Assist the Director of Front Office / Front Office Manager in employee-related matters such as appraising and consulting.
5. Assist in the preparation of statistical, performance, and forecast reports as necessary to facilitate annual budget and strategic plan preparation and provide management with marketing information.
6. Assist in monitoring and controlling, on an ongoing basis, department costs to ensure performance against budget.

Skills

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with at least three years of previous experience in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Knowledge of upselling and maximizing revenue techniques, computer literacy, and knowledge of Opera will be highly regarded.

Knowledge & Competencies
The ideal candidate will be a positive and proactive individual with an outgoing, charismatic, and approachable character, combined with a high aptitude for customer care, strong leadership skills, and the capability to motivate and guide others. You will have the ability to develop and build relationships easily while possessing the following additional competencies:

1. Understanding the Business
2. Influencing Outcomes
3. Planning for Business
4. Team Building
5. Valuing Diversity
6. Leading People
7. Adaptability
8. Drive for Results
9. Customer Focus
10. Managing Operations