Front Office Agent

• Welcome guests and ensure efficient, friendly and professional service during check-in, check-out and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and pro-actively attending to guest requests and event/activity bookings;
• Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential