Front Office Agent

Emaar Hospitality Group

Dubai

AED 60,000 - 120,000

Job description

Genuine service personality, with high EQ.
Minimum 2 years of experience in front office in a 5 star hospitality industry.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.