Front Office Agent

Bachelor of Hotel Management

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com.

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About Raffles the Palm Dubai:

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Responsibilities:

• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out and room change procedures, ensuring all data are accurately entered into the hotel system.
• Maintain cashier float and ensure accurate daily report of all money received.
• Cash hotel guests' personal and travelers checks and assist with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Attend to guests' requests for using the service of the safety box at all times.
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotels Group Loyalty programs.
• Attend to guests' complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if unable to assist.
• Familiar with other Raffles properties to assist guests with onward bookings.
• Ensure that guests depart the hotel with a positive impression of hotel service.
• Perform the audit balances and prepare all reports for audit in an orderly fashion.
• When on night shift, check night report, prepare morning report and necessary forms for guest arrivals.
• Maintain comprehensive knowledge of standard reservation procedures.
• Maintain exemplary department standards of behavior, appearance, and attitude.
• Ensure front desk work area is kept clean and orderly at all times.
• Fully aware of the Credit policy.
• Adhere to OH&S policies and procedures.
• Perform related duties and special projects assigned.

Personal Attributes:

• Strong written and verbal communication skills in English.
• Able to develop rapport with and gain support from colleagues and management staff.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with all guests and patrons.
• Able to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.

Qualifications:

• Post Secondary Education or relevant qualifications in Hotel Management.

Experience: Minimum 2 years Guest Relations experience preferably in a four or five-star hotel.