Front of House Manager

Job Overview:

We are looking for a dynamic and professional Front of House Manager to join our team. The ideal candidate will have a passion for customer service and the hospitality industry, with strong leadership skills and the ability to manage day-to-day operations in a busy hotel environment. As the Front of House Manager, you will be the face of our hotel, ensuring a positive experience for guests from check-in to check-out.

Key Responsibilities:

• Lead and manage the Front Desk team, ensuring all staff provide excellent service and exceed guest expectations.
• Oversee daily operations of the Front of House, including guest check-in/check-out, reservations, concierge services, and guest inquiries.
• Ensure that guest complaints and concerns are handled promptly and professionally, escalating when necessary.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
• Maintain and monitor the hotels reservation system, ensuring accuracy and efficiency.
• Train, develop, and motivate Front Desk staff, ensuring they are knowledgeable about the hotels services and amenities.
• Manage guest arrivals, departures, and special requests, ensuring personalized service for all guests.
• Monitor and enforce hotel policies, procedures, and safety regulations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.
• Assist with staffing schedules, ensuring proper coverage during peak times.
• Ensure the Front of House area is always clean, welcoming, and professional in appearance.

Qualifications:

• Minimum 4-5 years of experience in a hotel or hospitality environment, preferably in a supervisory or management role.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction.
• Strong leadership and organizational skills.
• Proficient with hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Exceptional problem-solving and conflict-resolution abilities.
• Knowledge of local area and ability to provide guests with recommendations for attractions, dining, and activities.

Preferred Qualifications:

• Degree or certification in Hospitality Management or related field.
• Experience with luxury or high-end hotel brands.
• Fluency in additional languages is a plus.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the hotel group.
• A dynamic and supportive work environment.