Front Desk Staff

WE'RE HIRING!

THE LAB STUDIOS | Front Desk & Sales

About Us

MORE THAN JUST A WORKOUT. IT’S A VIBE.

Designed with high-performance living in mind, The Lab is about people. A unique hub offering 4 different fitness concepts. An ecosystem blending wellness, creativity, and community all in an inclusive space. Here, you’ll discover there are no such things as limits in all areas of life. Home-grown; For the people, by the people.

FUSING GRIT + SOPHISTICATION.

Calibrated using science and evidence, our result driven workouts are next-level! 4 fitness concepts under 1 state of the art facility. Whatever you need, we’ve got.

TOGETHER WE RISE.

No matter your fitness level, we bring the energy. Harness the passion and plug into the positive vibe of the collective.

MORE THAN JUST ANOTHER LUXURY STUDIO.

Think of The Lab as one giant charging dock. A curated space where you can plug-in anytime to come alive, reviving your body and mind. Experiment in any of our four different labs or nourish your body and feed your soul in our social heartbeat; The Café. The Lab has got the formula for you.

Job Description

We are looking for outgoing, enthusiastic and charismatic members to join THE LAB team!

As part of the Front Desk and sales team, you are usually the first point of contact a client will have, either in studio, on the phone or via email. This being said, first impressions go a long way in our industry so it's extremely important that we portray ourselves in the best possible way right from the get-go by being welcoming, friendly, informative and professional. Customer service is key and this is something we believe in strongly here at The Lab, going above and beyond to make sure a client has everything they need is where we set ourselves apart from other brands and establishments.

Job responsibilities include but are not limited to:

1. Provide an exceptional customer service experience to all members, non-members and users of the facility
2. Enrolling new members and assisting current members via telephone, email and in-studio with their queries
3. Providing facility tour / walk through for all new members and providing information on concepts, class types, amenities and café
4. Providing information on membership / package options, studio policies, promotions and/or special events
5. Manage and maintain CRM system, ensuring accurate records
6. Coordinate membership renewals and upgrades through sales calls and various other channels
7. Generate feedback reports to address areas of improvement and enhance overall studio experience
8. Track member attendance, drop out rate and retention rate
9. Cross checking classes and updating booking system for cancellations / no shows
10. Taking a responsible attitude towards maintaining the premises and facilities of THE LAB
11. Recording accurate records of all queries, complaints, lost property and repairs and ensuring information is delegated to, and resolved by, the relevant department
12. Maintaining product knowledge and provide information on café and retail items
13. Taking payments via cash or card and recording in a timely manner
14. Accurately reporting daily sales, attendance, inventory, client feedback and other relevant documentation
15. Effectively communicating between coworkers and management

Requirements:

1. Experience in customer service and/or sales
2. Demonstrate excellent communication skills
3. Strong customer service skills
4. Flexible with shift times, days off and working hours
5. Excellent time management
6. Availability for six shifts, at least one being a weekend day
7. Friendly, outgoing personality and enjoy social interaction
8. Exhibits enthusiasm for the concepts and for the job
9. Must be a patient, courteous, able to show empathy
10. Cooperative manner with an optimistic attitude
11. Ability to prioritise and work within a fast-paced environment
12. Work as a cohesive team with all staff members to ensure efficiency
13. Maintain a professional appearance and behaviour