Front Desk Receptionist

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

A front desk receptionist in Dubai, UAE, is responsible for providing a positive and welcoming experience for visitors and customers. They serve as the first point of contact, handling inquiries, directing guests, and performing administrative tasks to ensure smooth operations at the front desk.

Key Responsibilities:

1. Greeting and Welcoming: Welcome visitors, guests, and customers in a friendly and professional manner, providing a positive first impression of the organization.
2. Customer Service: Provide excellent customer service by addressing inquiries, answering phone calls, and responding to emails promptly and courteously.
3. Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and presentable. Keep track of visitor logs, appointments, and deliveries.
4. Appointment Scheduling: Schedule and manage appointments, meetings, and reservations, coordinating with internal staff and maintaining an organized calendar.
5. Information Dissemination: Provide accurate information about the organization, products, or services to visitors and customers, ensuring clear communication.
6. Administrative Support: Assist with administrative tasks such as filing documents, sorting mail, organizing office supplies, and managing correspondence.
7. Security and Access Control: Monitor and control access to the premises, issuing visitor badges or access cards as necessary, and ensuring security protocols are followed.
8. Problem Resolution: Address and resolve customer complaints, concerns, or issues promptly and professionally, escalating to the appropriate personnel when needed.
9. Multitasking: Handle multiple tasks simultaneously, such as answering phone calls, greeting guests, and managing administrative duties efficiently.
10. Team Collaboration: Collaborate with colleagues and other departments to ensure seamless communication and coordination.

Desired Candidate Profile:

1. Education: A high school diploma or equivalent is typically required, but additional certification in customer service or hospitality is advantageous.
2. Communication Skills: Excellent verbal and written communication skills in English, with the ability to interact effectively with a diverse range of individuals.
3. Professionalism: Maintain a professional and polished appearance and demeanor, adhering to company dress code and standards.
4. Customer Service Skills: Strong customer service orientation, with the ability to handle inquiries, complaints, and requests with patience, empathy, and efficiency.
5. Organizational Skills: Excellent organizational and time management skills to handle various tasks, prioritize responsibilities, and manage appointments effectively.
6. Problem-Solving: Proactive problem-solving skills to address issues and find solutions in a timely and effective manner.
7. Computer Literacy: Proficiency in basic computer applications such as email, word processing, and calendar management.
8. Multilingual: Proficiency in additional languages, such as Arabic, may be preferred, depending on the specific job requirements and customer demographics.
9. Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, as required by the organization.