Front Desk Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Job Summary:
The Front Office - Front Desk Manager is responsible for overseeing all front desk operations, ensuring exceptional customer service, managing a team of front office staff, and maintaining a professional and organized front desk area.

Job Responsibilities:

1. Supervise and train front desk staff to ensure excellent customer service delivery
2. Manage reservations, check-ins, and check-outs efficiently
3. Handle guest inquiries, complaints, and special requests in a timely and professional manner
4. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations
5. Maintain and update records, information, and databases accurately
6. Implement policies and procedures to enhance front office efficiency
7. Manage inventory and supplies for the front desk area

Candidate Requirements:

1. Proven experience in a similar role within the hospitality industry
2. Strong leadership and communication skills
3. Excellent problem-solving abilities
4. Ability to work well under pressure and handle multiple tasks simultaneously
5. Proficiency in hotel management software and Microsoft Office applications
6. Customer-focused approach and a passion for delivering exceptional service
7. Bachelor's degree in Hospitality Management or related field is a plus.

Desired Candidate Profile:

1. Excellent communication skills
2. Strong leadership abilities
3. Customer service orientation
4. Ability to multitask and prioritize
5. Problem-solving skills
6. Attention to detail
7. Knowledge of hotel operations
8. Proficiency in property management systems
9. Ability to handle complaints and difficult situations calmly.