Front Desk Agent

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in person and by phone.
• Resolves guest complaints and finds opportunities to recognize and personalize the service experience for all guests.

What You Bring

• One or more years of experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal and communication skills.
• Cross-cultural sensitivity and customer service orientation.
• Guest centricity and understanding the importance of guests’ preferences.