Front Desk Agent

Responsibilities:

1. Register and room all guest arrivals according to established procedures.
2. Perform check-in, check-out, and room change procedures, ensuring all data is accurately entered into the hotel system.
3. Maintain cashier float and ensure an accurate daily report of all money received.
4. Cash hotel guests' personal and travelers' checks and assist with currency exchange.
5. Keep abreast of all modifications to accounting policies and procedures.
6. Attend to guests' requests for using the safety box at all times.
7. Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotels Group Loyalty programs.
8. Attend to guests' complaints, inquiries, and requests; refer problems to the supervisor/Assistant Manager if unable to assist.
9. Be familiar with other Hyde properties to assist guests indicating any next destination on the registration card with onward bookings.
10. Ensure that guests depart the hotel with a positive impression of hotel service.
11. Perform audit balances and prepare all reports for audit in an orderly fashion.
12. When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals.
13. Maintain comprehensive knowledge of standard reservation procedures.
14. Maintain exemplary department standards of behavior, appearance, and attitude.
15. Ensure the front desk work area is kept clean and in an orderly state at all times.
16. Be fully aware of the Credit policy.
17. Adhere to OH&S policies and procedures.
18. Perform related duties and special projects as assigned.

Remote Work: No

Employment Type: Fulltime