Front Desk Agent

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team in Dubai. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, efficient check-in and checkout processes, and providing exceptional customer service to enhance the guest experience.
Key Responsibilities:

• Greet guests upon arrival and ensure a smooth check-in and checkout process.
  
• Provide excellent customer service, addressing guest inquiries and requests promptly and professionally.
  
• Manage reservations, room assignments, and billing using hotel management software.
  
• Handle phone calls, emails, and other guest communications efficiently.
  
• Maintain a clean and organized front desk area.
  
• Assist guests with information about hotel services, local attractions, and transportation options.
  
• Resolve guest complaints or escalate issues to the appropriate department.
  
• Coordinate with housekeeping and other departments to ensure guest needs are met.
  
• Process payments and manage cash or card transactions securely.
  
• Maintain accurate guest records and ensure compliance with hotel policies.
  

Qualifications and Skills:

• High school diploma or equivalent; a degree in hospitality management is a plus.
  
• Previous experience as a Front Desk Agent, Receptionist, or in a customer service role is preferred.
  
• Proficiency in hotel management software (e.g., Opera PMS or similar).
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and a proactive attitude.
  
• Fluency in English; knowledge of Arabic or additional languages is an advantage.
  
• Ability to work flexible shifts, including nights, weekends, and holidays.
  

Compensation:

• Competitive salary based on experience and qualifications.
  
• Benefits include health insurance, annual leave, employee discounts, and other perks as per UAE labor law.