Front Desk Agent

Job Description

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Provide prompt, courteous, and efficient service to all guests, achieving a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in-room & hotel familiarization and assist guests with hotel activity inquiries/requests.
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards and have full knowledge of the hotel facilities and happenings.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven, with an extremely proactive and ‘switched on’ personality, possessing an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork