Fresh Mechanical and Electrical Engineer - UAE -Dubai

Job Title: Services Specialist II - ARMO – DRS

Location: Dubai- UAE

Role Summary:
Responsible for production output within the standard hours in job order.

Essential Responsibilities:

1. Plan for the shop operation and lead production process on a daily basis.
2. Ensure production processes run reliably and efficiently.
3. Planning and organizing production schedule.
4. Promote and drive an EHS & Quality based Services Culture.
5. Assess project and resource requirements.
6. Organize and plan for repair and routine maintenance for the customer equipment.
7. Receive equipment and verify goods after jobs.
8. Follow up on required service level for the received equipment and share it with the external customer.
9. Review and share repair cost quotes with the external customer and secure approval for the required repair.
10. Plan and schedule shop production to meet customer KPIs.
11. Liaise between customer and shop for the required parts and ensure parts are secured for production.
12. Liaise between customer and inventory team for parts shortage arrangements.
13. Coordinate between customer and shop to ensure continuous service delivery.
14. Share production schedule updates with the customer on a daily and weekly basis.
15. Manage and entertain customer requirements to ensure 100% customer satisfaction.

Qualifications/Requirements:

1. Bachelor's degree in Engineering from a reputable university or college (Electronics, Mechanical, or Industrial).
2. Fluent in English (oral and written) with excellent all-round communication skills.
3. Ability to manage effectively in a dynamic and fast-paced environment.
4. Good problem-solving and analytical skills, with the ability to identify and implement improvements.
5. Ability to coordinate between workshop and customer to ensure 100% success in deployment delivery and KPIs.
6. Able to work efficiently in shifts and extended hours.
7. (Preferred) Previous oil and gas experience.
8. Able to use planning and negotiation skills to achieve KPIs and delivery.

Skills:

1. Interpersonal Skills.
2. Customer Service Skills.
3. Organization.
4. Collaboration.
5. Negotiation.
6. Conflict Resolution.
7. Problem-solving.
8. Time management.
9. Lean Manufacturing.
10. Workflow Development.
11. Communication.
12. Aptitude for personnel management.
13. Microsoft Office skills.
14. Self-Motivation.
15. Multi-tasking.
16. Team Player.

Desired Characteristics:

1. Good attention to detail with strong analytical skills.
2. Good English communication skills both oral and written.
3. Good accounting knowledge.
4. Hardworking and willing to learn.