French speaking Customer Service Representative

About the job

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers”. We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for French speaking Customer Service Representatives to join our team of game-changers who engage with customers from top brands across various leading-edge industries.

We create epic career journeys that empower our people toward greater opportunities and brighter futures. At Concentrix + Webhelp, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

What you will do in this role

1. Manage inbound calls, emails, or live chats
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships of trust through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Meet personal/customer service team targets and call-handling quotas
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies