French speaking Customer Service

About the job

Why join us

Are you enthusiastic about creating exceptional customer experiences and eager to explore the dynamic world of the tourism industry? Join our diverse team of #GameChangers at Concentrix + Webhelp Greece, and embark on a rewarding journey with one of the leading global tourism brands. Utilize your French communication skills from the sunny landscapes of Greece.

Join us in shaping the future of customer service in the heart of the vibrant tourism sector!

What you’ll be doing:

1. Manage inbound calls, emails, or live chats
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships of trust through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Meet personal/customer service team targets and call handling quotas
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies

Requirements:

1. Proven customer support experience or experience as a client service representative
2. Fluent in French
3. Good level of English
4. Strong focus on customer needs and understanding of how customers can behave
5. Strong communication, problem-solving and active listening skills
6. Strong written skills
7. Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
8. Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

1. Remote Anywhere in Greece
2. 14 salaries (+2 as per Greek law)
3. Up to 10% Monthly Performance Bonus
4. Daily Cash Voucher in Up Hellas Mastercard
5. Multiple growth opportunities (More than 80% of non-advisory positions covered internally)
6. Private health insurance including dental and eye care
7. Free use of the corporate gym (on both sites), yoga, Pilates and running classes
8. Relaxation area with library and arcade games
9. Enjoy your time with your co-workers your lunch break at our new brand-new restaurant