Freight Operations Manager

Who are we?

Delivering a smarter courier experience since 2008.

At ZAJEL, we’re on a mission to be the courier company that goes beyond distance and destination to offer business transformation, reliable global services, and flexible, agile solutions.

Our journey started in 2008. Fast-forward to now and we’ve matured to become the fastest-growing courier and logistics company in the UAE. We’ve got to this position thanks to a mix of industry-leading expertise and an unwavering commitment to offering our customers a greater experience day after day.

At the heart of this sits our people, a team of industry experts and innovators who use smart, cutting-edge technologies and our diverse, top-of-the-range shipping fleet, to supply convenient, cost-effective services to customers across domestic, international and government spaces.

We’re also proud to offer a growing range of reliable services for large enterprises and SMEs, covering immigration, ID Cards, Customs declarations, mail-room management, legal documents, banking, and e-commerce.

By innovating together, we’ve built a unique operating model that enables us to adapt to fluctuating market conditions, respond with agility to customers and preferences, and reliably execute delivery solutions across first- and last-mile delivery – it’s this spirit and collaboration and pursuit of innovative consistency that sets us apart and makes us the perfect courier partner for B2B, B2C, and C2C customers.

We’re especially proud of the partnerships we have fostered over the years.

We partner with many UAE government departments and private sector.

Who are we looking for:

An Operation Manager – Freight Forwarding is specialized in the freight forwarding industry and responsible for developing, forecasting, setting up the best operations practices, and building a strong team to ensure efficient functioning of ZAJEL’s operations. The Manager should lead the team to plan, execute, and resolve customers’ issues, complaints, and escalations.

What you’ll do:

As a talented Operation Manager – Freight Forwarding, no two days look the same, but a typical day will most likely include the following duties and responsibilities:

Workflow and Operation Management

• Establish, develop, and implement internal guidelines, operational policies, procedures, and systems for the operations department to ensure high performance from the department and improve efficiency, quality, and safety.
• Implement adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered.
• Handle customers’ incidents and complaints related to his/her team and handle escalations if any.
• Monitor the daily operational transactions, check pending inquiries and take corrective action accordingly.
• Monitor transit time performance against actual performance targets.
• Modify department work plans according to changes in operations such as leave, holiday, or a heavy workload.
• Manage freight operations to ensure successful and profitable Air, Sea, & Road Freight services.
• Implement buying & selling rates for the freight exports.
• Revise and develop operational standards & procedures.
• Liaise with governmental & official bodies including Customs, Airlines, Shipping Lines, Border check posts etc. to ensure that the operations are in line with rules & regulations.
• Monitor and analyze performance metrics, including productivity, cost, and quality, and develop plans to improve performance.

Liaisons with Other Business Support Units

• Interact with various business units (Call Center, Customer Service, Express Operations, Fleet and Logistics) to plan and execute Client requirements.

Team Management and Resourcing

• Oversee all aspects of recruiting, training and continually developing a highly competent and motivated team of operations team members, including strategic plans to ensure staffing is appropriate at all times.
• Manage staff, including hiring, training, and performance evaluation, to ensure that all team members are working effectively and efficiently.
• Lead these processes effectively – set individual objectives, recruit qualified staff, manage performance, develop and motivate staff, providing formal and informal feedback/appraisal in order to maximize subordinate and functional performance.
• Coordinate operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
• Mentor operations team and provide 'hands-on' technical leadership as required.

Operations Reports

• Create daily reports for all services rendered by the operations department and ensure that all services are updated in the system.
• Prepare timely and accurate operations statements and reports as required.

What makes you unique and a successful candidate:

• Bachelor's degree in business administration, logistics, supply chain management or a related field is preferred.
• Master’s Degree is not mandatory but advantageous.
• Minimum 5+ years of experience in transportation and logistics management, preferably in a supervisory or management role with freight forwarding experience within a Freight Forwarding company.
• Ports & Customs regulations experience.
• Fluent in business English and other language(s) is an advantage.

What's in it for you:

• Workplace: With a steaming hot coffee in the cozier pantry, we combine work and wellness.
• Rewards: In addition to competitive non-taxable gross package salary, we offer an employment visa, group medical insurance, an annual ticket allowance to your home country, and Happiness card.
• Employee wellbeing: We not only believe in a healthy work-life balance, but we also have a wellness and sports program.
• Leadership: Through agile, dynamic, and people-focused training, we coach and develop future leaders.

We might be a great match if you have:

• Customer – Centricity: Our customers are at the centre of everything we do.
• Teamwork & Collaboration: Our success is a result of the collective efforts of our team.
• Integrity: We uphold the highest ethical standards in all our interactions and operations.
• Innovation: Embracing innovation is part of our DNA.
• Global Connectivity: We value the importance of connecting people and businesses worldwide via our agents network.

Interested in advancing your career and securing your future with us? Then ZAJEL might be the right place for you.

We can’t really wait to hear from you.